1. How Much Does Delivery Cost ?
For our Hong Kong customers shipping will be free and we can guarantee it to be there within 3 days from date of purchase. If you do need your item extremely urgently please contact us and we can arrange to get it there same day.
REST OF THE WORLD
We offer $5 USD flat fee to all countries around the world. Shipping will take around 5-10 business days depending on where you are located in the word. Should you wish to purchase Express shipping it will be $15 USD and should arrive with in 4 days. We will try to get it there as soon as possible.
2. How long will my order take to arrive?
Orders are dispatched within 24 hours of purchase from our warehouse located in Hong Kong and are generally delivered within 5-10 business days.
Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.
3. Can I track it?
Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email firstname.lastname@example.org
4. What is your return policy?
Lilly Ro offers a full refund or exchange on all our products within 7 days of delivery date.
Please note we are unable to refund return shipping costs, except where the item is faulty.
5. What if my team is faulty?
We offer full refund (including all shipping costs) unless you’re happy with an exchange or replacement.
6. Am I responsible for duties & taxes on top of my order?
Duties and taxes may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.
7. How do I know which size best fits me?
Please check the sizing chart to assist you in finding your best fit. The garments are very true to normal sizes and becasue of the nature of the stretch fabric, they will offer some give and take. We also offer a unique length of leggings that carter for the shorter girl. Don't worry tall girls these look great on you too - but will be a 7/8 fit (just above the ankle) rather then a full length.
8. What payment method do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
9. How can I contact you?
We think it's important for customers to speak directly to our team. Please message us via the contact form found in HELP + INFO menu, or you can email my personal account email@example.com
10. Is it safe to purchase online from your store?
It most certainly is! We use Secure Socket Layering (SSL) which is encryption technology specifically designed to ensure safe and secure transmission of all information. We do not store credit card details nor do we share any of your personal information with any third party.